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OurIEP is built by a small, dedicated team. We take every question, bug report, and piece of feedback seriously.
Frequently Asked Questions
Does OurIEP store my child's IEP on your servers?
No. Your IEP document and all AI analysis results are stored exclusively on your iPhone. Skybound Solutions never stores, sees, or has access to your child's IEP. See our Privacy Policy for full details.
What types of IEP documents does OurIEP support?
OurIEP supports any IEP in PDF format — digital (text-based) or scanned. For scanned documents, the app uses Apple's on-device OCR to extract the text before sending it for analysis.
When will OurIEP be available on the App Store?
OurIEP is currently in active development and targeting a Fall 2026 launch on the App Store. Sign up for updates to be notified when it's available.
Is OurIEP only for Michigan families?
Not at all. IEPs follow federal IDEA guidelines, so OurIEP will work with IEPs from any US state. Our pilot is in Michigan, but the app is built for families nationwide.
Does OurIEP provide legal advice?
No. OurIEP provides AI-generated educational information to help families understand IEP documents. It is not a substitute for legal advice. We always recommend consulting with qualified education professionals for complex situations.
What is your refund policy?
All purchases are processed through Apple's App Store. Refunds are handled through Apple. If you have a billing issue we can help resolve, contact us at ouriep@skyboundmi.com.
My IEP has unusual formatting. Will it work?
OurIEP is designed to handle a wide variety of IEP formats. If you encounter an issue with a specific document, please send us the error details (without the document) and we'll investigate.
How do I delete my data?
Since all data is stored locally on your device, simply deleting the OurIEP app removes all stored IEP documents, summaries, and conversation history. There is no server-side data to delete.
Still have questions?
Our team typically responds within one business day. Be as detailed as you'd like — we want to help you get the most out of OurIEP.
ouriep@skyboundmi.com